Free Downloads Street-Level Bureaucracy: Dilemmas Of The Individual In Public Service, 30th Anniversary Expanded Edition

                
              
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Street-Level Bureaucracy: Dilemmas Of The Individual In Public Service, 30th Anniversary Expanded Edition
First published in 1980, Street-Level Bureaucracy received critical acclaim for its insightful study of how public service workers, in effect, function as policy decision makers, as they wield their considerable discretion in the day-to-day implementation of public programs. Three decades later, the need to bolster the availability and effectiveness of healthcare, social services, education, and law enforcement is as urgent as ever. In this thirtieth anniversary expanded edition, Michael Lipsky revisits the territory he mapped out in the first edition to reflect on significant policy developments over the last several decades. Despite the difficulties of managing these front-line workers, he shows how street-level bureaucracies can be and regularly are brought into line with public purposes.Street-level bureaucrats—from teachers and police officers to social workers and legal-aid lawyers—interact directly with the public and so represent the frontlines of government policy. In Street-Level Bureaucracy, Lipsky argues that these relatively low-level public service employees labor under huge caseloads, ambiguous agency goals, and inadequate resources. When combined with substantial discretionary authority and the requirement to interpret policy on a case-by-case basis, the difference between government policy in theory and policy in practice can be substantial and troubling.The core dilemma of street-level bureaucrats is that they are supposed to help people or make decisions about them on the basis of individual cases, yet the structure of their jobs makes this impossible. Instead, they are forced to adopt practices such as rationing resources, screening applicants for qualities their organizations favor, “rubberstamping” applications, and routinizing client interactions by imposing the uniformities of mass processing on situations requiring human responsiveness. Occasionally, such strategies work out in favor of the client. But the cumulative effect of street-level decisions made on the basis of routines and simplifications about clients can reroute the intended direction of policy, undermining citizens’ expectations of evenhanded treatment.This seminal, award-winning study tells a cautionary tale of how decisions made by overburdened workers translate into ad-hoc policy adaptations that impact peoples’ lives and life opportunities. Lipsky maintains, however, that these problems are not insurmountable. Over the years, public managers have developed ways to bring street-level performance more in line with agency goals. This expanded edition of Street-Level Bureaucracy underscores that, despite its challenging nature, street-level work can be made to conform to higher expectations of public service.
Paperback: 299 pages
Publisher: Russell Sage Foundation; 30 Anv Exp edition (April 8, 2010)
Language: English
ISBN-10: 0871545446
ISBN-13: 978-0871545442
Product Dimensions:  6 x 1 x 9 inches
Shipping Weight: 15.2 ounces (View shipping rates and policies)
Average Customer Review:  4.9 out of 5 stars  See all reviews (10 customer reviews)
Best Sellers Rank: #96,005 in Books (See Top 100 in Books)   #11 in Books > Politics & Social Sciences > Politics & Government > United States > Local   #60 in Books > Politics & Social Sciences > Politics & Government > Public Affairs & Policy > Public Affairs & Administration   #95 in Books > Textbooks > Business & Finance > Economics > Microeconomics
Lipsky compiles a great analysis of the average "street-level" bureaucrat. He describes how their freedom to utilize discretion to function and survive within their job parameters and resources. He argues how various barriers, both perceived and real affect the average public worker and change their ability to do their job as well as potential solutions to these barriers.This text will be useful for anyone needing to compile research on the subject of "street-level" public servants. However the writing is very dry and repetitive so the average reader will likely find the subject matter uninteresting.
Bought this book for a course given the same name as this book that outright said that almost the entire course was built around reading and understanding the content of this book. Book focuses on street level bureaucrats (Paid professionals who work with some form of clientele directly, yet still maintains a high level of discretion on how they may do their job), this ranges from teachers to police offices to almost any other form of public servant. As a result, you get the final part of the story, the point of view that is very rarely ever reported on. After reading this book, anyone from an Anti-Government Tea-Party member to a Socialist that believes that the Government should control everything, will reevaluate their view on public servants and government involvement in their lives. To this day I still use terminology and ideas gleaned from this book, to very good effect in both the purposes of customer service and interfacing with public servants while they are on the job. Highly recommended read, especially for the price.
I read an essay by Lipsky for one of my grad school classes and I immediately fell in love with his writing. I have this book sitting in my office. I grab it from time to time and pull from it. Great book!
Used this while working on my thesis in 2010; a really great analysis of public service bureaucracies, and the processes (social and administrative) that lead to dysfunction. I still go back and reread sections when writing.
Great book for anyone looking for theory in regards to discretionary power of civil servant positions making decisions regarding sanctions and services for clients.
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